Last updated: September 10, 2026
We accept returns for orders shipped within the contiguous United States. The return window is 30 calendar days from the delivery date shown by the carrier’s tracking information. Free returns apply to approved returns. We do not charge a restocking fee, reset fee, or return shipping fee for approved returns.
To start a return, email info@lifelinesmall.my. Include your order number, the item you want to return, and the reason. If the item is defective, damaged, or incorrect, attach clear photos of the item and the packaging. After we review your request, we send a return authorization and a prepaid return label by email. Do not send an item back before receiving return authorization.
Return address:
Lifelinesmall
2837 S Grundy Quarles Hwy, Gainesboro, TN 38562, United States
Remorse Returns
A remorse return means you changed your mind, no longer want the item, or ordered the wrong item. For remorse returns, the item must be unused, in its original packaging, and include all parts and accessories. For hygiene reasons, used aroma diffusers, opened aroma refills, and used sensory kits cannot be returned for remorse. Defective items are covered under the defective section below.
| Remorse Return Item | Requirement |
|---|---|
| Return window | 30 calendar days from delivery |
| Condition | Unused, original packaging, all parts included |
| Return method | |
| Return authorization | Required; request by email |
| Return label | Prepaid label sent by email after approval |
| Return shipping cost | Free for approved returns |
| Restocking fee | None |
| Reset fee | None |
| Refund method | Original payment method |
Defective, Damaged, or Incorrect Items
A defective item means the item arrived damaged, does not work as described, or is not the item you ordered. Contact us within 30 calendar days of delivery. Include your order number and photos of the item and packaging. We cover return shipping for approved defective returns. You can choose a replacement or a refund. If a replacement is unavailable, we issue a refund.
| Defective Return Item | Details |
|---|---|
| Return window | 30 calendar days from delivery |
| Proof required | Photos and order number |
| Return method | |
| Return authorization | Required; request by email |
| Return label | Prepaid label sent by email after approval |
| Return shipping cost | Covered by Lifelinesmall |
| Replacement option | Available if stock allows |
| Refund option | Available |
| Restocking fee | None |
| Reset fee | None |
Refund Timing
Once your return arrives at our return address, we inspect the item. We process approved refunds within 1–2 business days after inspection. Refunds are issued to the original payment method. After we process the refund, your bank or payment provider generally posts the funds within 7–10 business days. The exact posting time depends on your bank or payment provider.
We do not charge a restocking fee. We do not charge a reset fee. We do not deduct return shipping costs for approved returns.
Cancellations
You can request an order cancellation by emailing info@lifelinesmall.my. If the order has not shipped, we cancel it and issue a refund to the original payment method. If the order has shipped, the cancellation cannot be completed. You can use the return process after delivery.
Return Conditions
We can refuse a return if the item is returned without authorization, is damaged due to misuse, is missing parts, or does not meet the condition requirements above. If we refuse a return, we contact you with the reason and return the item to the address you provide.
If you have questions about returns, contact:
Lifelinesmall
2837 S Grundy Quarles Hwy, Gainesboro, TN 38562, United States
Email: info@lifelinesmall.my
Phone: +1 931-214-3719
Hours: Monday–Friday, 9:00 AM–6:00 PM CT