Last updated: September 10, 2026
Lifelinesmall respects your privacy. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the choices you have. This policy applies to lifelinesmall.my and to orders placed through our website.
Who We Are
The data controller for personal information collected through this website is:
Lifelinesmall
2837 S Grundy Quarles Hwy, Gainesboro, TN 38562, United States
Email: info@lifelinesmall.my
Phone: +1 931-214-3719
Information We Collect
We collect information you provide when you place an order, request customer support, or contact us. This information includes:
- Name
- Shipping address
- Billing address
- Email address
- Phone number
- Order details
- Payment confirmation details
- Communications you send to us
We also collect technical information when you use our website, including IP address, browser type, device type, pages viewed, and cookie data. We do not store full payment card numbers on our website. Payment card information is processed by our payment providers.
How We Use Information
We use personal information to:
- Process and fulfill orders.
- Arrange shipping and delivery.
- Process returns and refunds.
- Respond to customer service requests.
- Detect and prevent fraud.
- Maintain website security.
- Comply with legal obligations.
- Send order updates and service messages.
We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising.
Legal Bases for Processing
Where GDPR or UK GDPR applies, we process personal information based on:
- Performance of a contract, such as fulfilling your order.
- Compliance with legal obligations.
- Our legitimate interests, such as fraud prevention and website security.
- Your consent, where required, such as for optional communications.
Sharing Information
We share personal information only when needed to operate our business. This includes:
- Payment processors, including PayPal and card payment networks, to process payments.
- Shipping carriers, including USPS, UPS, FedEx, or DHL, to deliver orders.
- Website hosting and email service providers that support our website and order communications.
- Fraud prevention and security providers.
- Legal authorities when required by law.
These providers receive only the information needed to perform their services. They are required to protect personal information and use it only for the services they provide to us.
Cookies
We use essential cookies to operate the shopping cart, checkout, and website security. These cookies are necessary for the website to function. We do not use advertising cookies. You can block cookies in your browser settings, but blocking essential cookies can prevent checkout from working.
Data Retention
We keep order records for as long as needed for accounting, customer service, returns, and legal obligations. Order records are generally kept for up to 7 years. We delete or anonymize information that is no longer needed.
Your Rights
Depending on your location, you have the right to:
- Access the personal information we hold about you.
- Correct inaccurate personal information.
- Request deletion of your personal information.
- Restrict or object to certain processing.
- Request a portable copy of your information.
- Withdraw consent where processing is based on consent.
- Opt out of marketing emails.
California residents have the right to know, delete, correct, and opt out of the sale or sharing of personal information. We do not sell personal information. We do not share personal information for cross-context behavioral advertising. We do not discriminate against you for exercising your privacy rights.
To exercise a privacy right, email info@lifelinesmall.my. We respond within the time required by applicable law. We can ask for information to verify your identity before completing a request.
International Transfers
We operate in the United States. If personal information is transferred from the European Economic Area, the United Kingdom, or Switzerland to the United States, we use appropriate safeguards, including standard contractual clauses where required.
Children’s Privacy
Our website is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information, contact us and we will delete it.
Security
We use administrative, technical, and physical safeguards to protect personal information. These safeguards include secure checkout systems, access controls, and encrypted connections. No online system is completely secure, so please protect your account and payment information.
Updates to This Policy
We update this Privacy Policy when needed. The updated version is posted on this page with a new “Last updated” date. If we make a material change, we provide notice on the website or by email where required.
Contact
For privacy questions, contact:
Lifelinesmall
2837 S Grundy Quarles Hwy, Gainesboro, TN 38562, United States
Email: info@lifelinesmall.my
Phone: +1 931-214-3719
Hours: Monday–Friday, 9:00 AM–6:00 PM CT